DISH Network Satellite TV FAQs
DishTV Frequently Asked Questions
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If you have questions and we are here to provide answers. We are happy to provide
you with the most seamless DishTV experience. From DISH Network programming packages
to equipment like digital video recorders (DVRs) used for watching to your high
definition options to installation of your satellite system, we cover it all here
in our most frequently asked questions forum.
Programming & Channel Packages:
Equipment:
Installation:
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Ordering:
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Programming & Channel Packages:
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Q – What local channels are
available in my area?
A – Local channels are available in over 175 local network markets, which represents
97% percent of U.S. homes with televisions. Visit our
DISH Network local channels page to see what local channels you’ll
receive.
Q - What channels are available
in each programming package?
A – To compare all channels available in each of our main channel packages,
please visit our
DISH TV Package Comparison
Guide.
Q – What package includes
the channel I want to receive?
A – The quickest way to see what package includes the channel you are looking
for is by viewing our
DISH Network Package
Comparison Guide.
Q – How do I know if I can get
local channels?
A – You can easily review what local channels are available by visiting our
DISH Network local channels page.
Q – Do we need an antenna for
local channels?
A – No. If local channels are available in your area, you will only need the
standard satellite dish that comes with your installation.
Q - Where can I get a list of all
international and foreign language channels?
A – Please visit our
DISH Network
international programming page to see what foreign language channels are
available.
Q - Can I get only international
programming?
A – Yes it is now possible to order several of the DISH international programming
packages, without having to order a core programming package. Ask your DISH representative
for more details on which international programming packages can be ordered this
way. Additionally, many of these programming packages qualify for the same special
offers as America's Top programming package. Be sure to get those details as well.
Q - What Spanish language programming
is available?
A - A wide choice of Spanish language programming packages are offered. These include;
DishLATINO Dos – An excellent value with a total of around 230 Spanish
and English-language channels to enjoy without breaking the bank. -
view channels.
DishLATINO Max – This is for the true lover of Spanish and English-language
programming! Topping the charts at 255 digital channels, you'll never have a dull
moment with this package. -
view channels
Q - Can I substitute one channel
for another in my channel package?
A – At this time we have a limited number of channels that can be added to
a channel package from our a la carte channel menu. Also, at any time you are able
to upgrade or downgrade your channel packages. Subscribing to a value package such
as
America's Top 200 or
America's Top 250 will ensure you watch the full breadth of channels that
are important to you.
Q- Can I block certain channels from
being available on my TV?
A – Yes. Our receivers are equipped with a “Parental Locker” feature
to block selected channels from being able to be viewed. Visit our
parental controls page for more information.
Q - Is there a contract for the
DISH TV service?
A – There is no required contract for the DISH Network service but if you signup
for a 24 month contract, with qualifying programming the initial $99.00 activation
fee will be waived.
Q – What will my monthly bill
be for hooking up 1-6 TVs?
A – This answer can easily be calculated using our
DISH Network Bill Calculator.
Q – Is there an additional
charge to get local channels?
A – Local channels are included in most core programming packages.
Q – What specials are you running
now?
A – Satellitesales.com guarantees to have the lowest prices on DISH TV programming.
You can quickly review all current special offers by visiting our
DISH Network special offers page.
Q – What is the total monthly
cost for the programming package I want, equipment and installation?
A – You can easily calculate your monthly cost for any combination of equipment
and programming by using our easy
DISH Network monthly cost calculator.
Q - After the initial promotional
period, what will my monthly bill be?
A – The
DISH TV
monthly cost calculator shows what your monthly costs will be during the
promotional period and also the costs of your programming after the introductory
period.
Q - What will it cost to add an additional
television to my package?
A – Depending on what type of receiver(s) are needed for your system, there
may or may not be an additional cost. For example, if you want to connect two TVs
using one standard dual room receiver, there is no additional cost. The simplest
way to see if you will have an additional cost to add another TV to your service
is to use our
DISH
Network monthly cost calculator.
Q - Is the cost of the receiver and
DVR included in my monthly fee?
A – For all standard installations the cost of the receiver is included. Special
receiver configurations may incur an additional monthly fee. To calculate your monthly
costs, try our
monthly
cost calculator.
Q - Do I pay the same monthly service price
if I have more than one TV setup?
A – In most instances, yes. You pay only one price for your channel packages
no matter how many TVs are connected to your system. There may be an additional
cost for multiple receivers depending on your system configuration. Subscribers
with a High Definition receiver model 211, 222, 612 or 722 will incur a $7.00 per
month per receiver HD enabling fee unless subscribed to any HD value packs. Our
monthly cost calculator can tell you if you will incur additional costs for additional
receivers.
Q - What is the minimum I can pay
each month for service?
A – This depends on what channels you want to receive. Our lowest priced channel
package is America’s Top 120 for $24.99/mo. and DishLATINO Clasico for $19.99/mo. Try our
DISH Network monthly cost calculator to find the actual cost of the channels
you select.
Q - Do I need a credit card to subscribe
to DISH TV?
A – There are credit requirements to qualify for select DISH Network promotions, but not all of them. A credit card is not needed for monthly payments, though. DISH still accepts check by mail. Another alternative would be to use your debit card to make payments. It is recommended, however, that you set up Autopay and/or paperless billing for the added convenience.
Q – Why do I need to give out my
social security number?
A – A social security number is needed because with each professional installation, the average value of equipment is around $1,200. This is part of the reason for the credit qualification. We understand that you may not be comfortable giving out your social security number but you can be assured that when you are purchasing satellite TV service from a reputable company like the DISH Network, you have the security of purchasing from a company that has been in business for over 10 years, has over 12 million customers and is a publicly traded company on NASDAQ.
Q – Do you have a retail store
where I can speak with a live person?
A- We do not have a retail store but we do have 400+ sales associates available
to take your call most hours of every day including Sunday. Please call us at 1-866-951-8912
Monday-Saturday until midnight and Sunday until 9pm E.S.T.
Q - How long does installation take?
A – Installation time varies depending on the number of TVs that are installed
but a general rule of thumb is two TV installations are complete in approximately
1 1/2 hours and four TVs can be installed in 2 hours.
Q - How soon can my DISH be installed?
A – Most installations can be complete in 48 hours from the time of ordering,
and if local installers are available in your area you may be installed in as little
as 24 hrs. Please call us at 1-866-951-8912 to inquire when your DISH TV can be installed.
Q - Will wiring be installed in
my house just like the cable company does?
A – Yes. Most installations will be completed with new, high quality cabling
for the clearest digital picture on your TV.
Q - Can my service be installed
using my existing cable jack outlets in my wall?
A – If your existing cable jack outlet is of sufficient quality, our installers
may be able to provide DISH Network service through it.
Q – Can I watch separate programming
on two TVs with a single DISH TV receiver?
A – Yes. You can order a dual-room receiver that can provide programming to
two televisions at once and different channels can be watched on each separate television.
The receivers that are capable of this are the DISH
322, DISH DVR
625 and the DISH
DVR 722.
Q – Can I have a receiver that
supports picture-in-picture (PIP)?
A – Yes. Our following receivers support (PIP); the DISH
625 and the DISH 722. . Most receivers feature PIP in addition to an abundance of additional features you can read all about at our
DISH Network Equipment page.